Last Updated: October 15, 2026

These terms apply to purchases from Novellaen, operated by Hangzhou Qianhejin Technology Co., Ltd.

Orders

An order acknowledgment confirms receipt of your request, rather than final acceptance. Availability problems, pricing errors, suspected fraud, or incomplete details may require cancellation. If we cancel a paid order, we will refund the cancelled amount.

Product Details

Review descriptions, dimensions, materials, and care instructions before purchasing. Screen settings may affect displayed colors; this does not excuse materially inaccurate descriptions.

Prices and Payment

Review the currency, product price, shipping charges, and applicable taxes displayed at checkout. Payment is required before processing. Available payment options are shown at checkout.

Changes and Delivery

Contact us promptly to request cancellation or amendments. Requests depend on fulfillment status. Provide accurate delivery information and review our Shipping Policy for processing and transit estimates.

Returns and Consumer Rights

Our Return Policy explains eligibility, instructions, and refunds. Nothing in these terms excludes rights or remedies that applicable law makes mandatory.

Contact

Company: Hangzhou Qianhejin Technology Co., Ltd.
Email: service@novellaen.com
Telephone:  +86 571 57892989
Address: Room 301-018, Building 9, No. 1390 Cangxing Street, Cangqian Subdistrict, Yuhang District, Hangzhou, Zhejiang Province, China