Last Updated: October 15, 2026

Preparation and Transit

Orders are normally prepared within 1–3 business days after payment confirmation. Processing excludes weekends and public holidays; peak periods may require longer.

After dispatch, delivery is estimated at 7–12 business days. Preparation time is additional. Estimates are not guaranteed delivery dates.

Destinations and Charges

Available delivery destinations, shipping options, and applicable charges appear at checkout before payment.

Tracking

A dispatch email provides shipment tracking details. Please allow time for the carrier’s system to register the parcel.

Address Accuracy

Check your delivery information before ordering. Contact us immediately about corrections; changes may be unavailable after fulfillment begins. Additional delivery costs may apply where incorrect customer-provided details cause a failed delivery.

Delays and Delivery Problems

Customs, weather, and carrier disruptions may affect transit.

If tracking stops updating, a parcel appears lost, or goods arrive damaged, contact us with your order number and relevant photographs where available. We will investigate and arrange an appropriate resolution.

Contact

Brand: Novellaen
Company: Hangzhou Qianhejin Technology Co., Ltd.
Email: service@novellaen.com
Telephone: +86 571 57892989
Address: Room 301-018, Building 9, No. 1390 Cangxing Street, Cangqian Subdistrict, Yuhang District, Hangzhou, Zhejiang Province, China