Last Updated: October 15, 2026

Novellaen is operated by Hangzhou Qianhejin Technology Co., Ltd. This policy describes our handling of personal information.

Information and Purposes

We collect contact details, delivery and billing addresses, order records, payment-related information, and customer correspondence. Browsing may generate device, IP address, cookie, and interaction data.

We use information to fulfill purchases, communicate with customers, maintain the website, prevent fraud, and send marketing where permitted.

Providers and Cookies

Payment, delivery, hosting, support, and analytics providers receive information needed for their services. Payments are handled by third-party processors; we do not directly store complete card details.

Cookies support website functions, preferences, analytics, and marketing. Manage them through available website controls or browser settings.

Retention and Protection

Information is retained as needed for services, legal obligations, and dispute handling. We use reasonable safeguards, although online security cannot be guaranteed.

Your Choices

Depending on applicable law, you may request access, correction, deletion, or withdrawal of consent. Marketing emails include an unsubscribe option. Contact us to exercise applicable rights.

Contact

Company: Hangzhou Qianhejin Technology Co., Ltd.
Email: service@novellaen.com
Telephone: +86 571 57892989
Address: Room 301-018, Building 9, No. 1390 Cangxing Street, Cangqian Subdistrict, Yuhang District, Hangzhou, Zhejiang Province, China