Last Updated: October 15, 2026

Have a question about Novellaen? Please contact us for help with product information, existing orders, shipping, or returns.

Customer Support

Email: service@novellaen.com
Telephone: +86 571 57892989

Service Hours: Monday–Friday, 9:00 AM–6:00 PM, China Standard Time (UTC+8), excluding public holidays.

We aim to reply within 1–2 business days. Requests received outside service hours will be reviewed on the next business day.

Help Us Assist You

For order-related inquiries, please provide your order number, checkout email address, and a brief explanation of your request. If an item has arrived damaged or incorrect, include clear photographs of the item and packaging where possible.

Please do not send full payment card details by email.

Business Details

Novellaen is owned and operated by:

Legal Company Name: Hangzhou Qianhejin Technology Co., Ltd.

Business Address: Room 301-018, Building 9, No. 1390 Cangxing Street, Cangqian Subdistrict, Yuhang District, Hangzhou, Zhejiang Province, China

For returns, contact us first to obtain the appropriate return address and instructions.